The buyer has a period of fourteen (14) days following receipt of the order to exercise his right of withdrawal, without having to give a reason.

a ) RIGHT OF CANCELLATION
In order to exercise his right of withdrawal, the buyer must notify his decision by means of a clear and precise statement, free of any ambiguity. The declaration of withdrawal must include the following compulsory information: name of the purchaser, geographical address and, if applicable, telephone number, fax number and e-mail address. If the product was received by a third party other than the purchaser, the latter must indicate in the declaration of withdrawal the contact details of this third party.

ARAWAK Market provides the Buyer with a model withdrawal form to download. The Buyer may obtain it by email at contact@arawakmarket.com. The use of this template is at the sole discretion of the Buyer.

The declaration can be made by any means: - Postal address to ARAWAK Market - 38, rue de Vermandois 78570 Andresy - E-mail to contact@arawakmarket.com Upon receipt, ARAWAK market will send the buyer, without delay, an acknowledgement of receipt of the withdrawal on a durable medium. The right of withdrawal cannot be exercised for products that have been opened.

• EFFET DE LA RETRACTATION :

In case of exercise of the right of withdrawal by the buyer, ARAWAK Market shall reimburse the buyer all sums paid no later than fourteen (14) days from the receipt by ARAWAK Market of the buyer's decision to withdraw. The refund includes the standard delivery costs, as proposed by ARAWAK Market at the time of the order. Additional delivery costs are not refunded by ARAWAK Market if the buyer has expressly chosen a more expensive delivery method than the standard delivery method offered by ARAWAK Market.

The refund will be made using the same means of payment as the one used by the buyer for the order, unless the buyer and ARAWAK Market agree to use another means of payment. The buyer undertakes to return the products received, if applicable, no later than fourteen (14) days from the notification of the declaration of withdrawal to ARAWAK Market.

The order must be returned by the buyer to the following address :
Exped In
(A l'attention d'ARAWAK Market)
Zone Industrielle de Marcerolles
196 rue Ernest Rutherford
26500 Bourg-lès-Valence.

The cost of returning the products is the responsibility of the buyer. These costs vary according to the weight of the parcel, and are estimated at a maximum of approximately 50 EUR in Metropolitan France and for orders abroad. ARAWAK Market cannot be held responsible for the inaccuracy of the estimated shipping costs..

• BUYER'S LIABILITY :

The buyer is responsible for any depreciation of the product or its packaging resulting from handling other than that necessary to establish the nature, characteristics and good condition of the product.

b ) RETURN AND REFUND FOR NON-CONFORMITY :
In case of delivery to the buyer of a non-conforming or defective product, the buyer may return the said Article within fourteen (14) days after receipt of the delivery to ARAWAK Market by following the procedure provided below and accessible on the Site.

The buyer must notify his intention to return an item by e-mail to ARAWAK Market's customer service department: contact@arawakmarket.com accompanied by a photo of the non-compliant or defective products.
In order to be reimbursed, the Customer must return the Items, in their original packaging, to the following address :
Exped In
(A l'attention d'ARAWAK Market)
Zone Industrielle de Marcerolles
196 rue Ernest Rutherford
26500 Bourg-lès-Valence.

Once the verification of the Articles has been carried out, ARAWAK Market undertakes to reimburse the Buyer as soon as possible, to the bank account or payment account of the Buyer used for the payment of the Articles.